Ultimaker Technical Support

This support request is divided in 2 parts:

  1. Email supporting documents
  2. Answer the questionnaire 

Please provide as much information for us to fully understand your 3D printer issues.

Part 1 – Supporting Documents

Kindly email us the following documents:

  1. Log files (Instruction to extract Log files)
  2. 3D model/s (3mf, stl, obj)
  3. Photos of the issues encountered

Email at support-sg@www.ateworks.net and quote the 3D printer model and serial number on the Subject Line.

Part 2 – Questionnaire